Once a cake has been picked up by you or a designated party it is considered “Accepted”. All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored. We only give refunds in accordance with refund policies stated below.
If you need to postpone your cake for another date, we require at least oneweek notice. With less notice, we can reschedule your order (depending on availability) however you may incur an extra charge to rebake the cake/recreate the elements on the cake. If you’d like to reschedule, we require 72 hours’ notice. 3D Cakes require at least one week’s notice if changes want to be made to the cake or to change the date.